I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Will not be wasting anymore money for the poor quality. Placed an order a while ago - said it's shipped. Popular Calzedonia Coupons. LABOUR DAY 01 MAY This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Discover our collections for Women, Men and Children. They are not set up to deal with online presence yet - stay clear. Theres no jargon in our rights guides. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. 60% Off. So a very bad buy. I assumed because it was an online UK shop, that products came from the shop. Wed love to make this up to you. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. We are sorry to hear you had such a bad experience with our company. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Hello Anna! My package went back to the warehouse and was never reshipped. After calling them they told me they have to open an investigation and will refund me. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. !Please be aware before buying anything from this company! They will take your money and not deliver. So off putting, very unprofessional, good luck shopping there. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Spent 17 on 1 pair of tights which the shop assistant recommended to me. We also ensure all reviews are published without moderation. and did not even get the product great!! I ordered 5 more pairs in 2022 and the product is NOT the same. You can find more detailed information on their website. I am really disappointed and sad. Will never order from this company!! I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. I wish Id read the trust pilot reviews first. I dont understand how this company is in business still! We also ensure all reviews are published without moderation. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. I am happy with all. All orders placed after 12:00PM EST will Join the 1,906 people who've already reviewed Calzedonia. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. CHRISTMAS EVE 24 DEC Spent 17 on 1 pair of tights which the shop assistant recommended to me. Terrible customer service. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. The cancellation of your order is possible only for a limited amount of time following Here are 8 tips for writing great reviews. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. Ilegal and super impolite. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! For both standard and express shipping, all orders must be placed before 12:00PM EST I registered the return request, the company approved the request and issued the return label. Terms & Conditions Total of almost 500 euros extra!!!!!!! You may experience some delay in order processing and shipping during holidays and sale After That was November 2022. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. On behalf of the entire Calzedonia team, we apologize again. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. I am so sorry to hear that your product arrived damaged. Date of experience: 22 November 2022. On behalf of the entire Calzedonia team we appologize for the inconvenience. Calzedonia S.p.A. Frustrated!!! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Log in with your social media profile or enter your email address here. There are numerous ways to contact Calzedonia customer service. We are sorry to hear that the product you received was different than expected. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Received my order late. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Nonsense! So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. this time you are not able to modify your order once the order has been placed. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Your email address is already associated with a social media profile. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? However, her phone number is the same and apparently she does work at the Cerritos location. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Please enter your email address and click SEND. We will resolve your issue as soon as possible as promised in our email correspondence. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. See the For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Still no refund to account and no response from customer services. Hello Iulia! Hello Sharon! Just awful! I want the rest of my refund or I will contact the Better Business Bureau. 'Returns and Refunds' When the order arrived I was confused as I had received two parcels. Cookies Use. You can be certain that youre talking to the right person at the right time. I have been so disappointed with the service I have received. Buy 1 leggings and get 50% off on the second 1. Wed love to make this up to you. I ordered many weeks ago. Please give us a chance to make things right. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. everything was completely fine and the shipping was super fast! Airtel users can dial 12150. The perfect gift that will never go out of style. To excuse me, they are offering me a 10% discount on the next order. Join our loyalty program for free and get exclusive benefits. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Your experience can help others make better choices. It's thanks to Louise that I started loving the brand and became a regular costumer. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. I sent multiple queries to check it with delivery services. Description. To excuse me, they are offering me a 10% discount on the next order. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Now that they don't have what I was looking for with the same offer type. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. Is this for real? I ordered a product and decided to return them. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Please call or email us at [insert phone number & email address. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Now that they don't have what I was looking for with the same offer type. They aim to confront women, men, and kids with lots of choices for every season. I now have to pay 2.95 to have a courier pick it up at my place! I have exactly the same issue as everyone else. 300+ i'm waiting for, absolutely awful. Calzedonia offers the gift wrapping service. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. You shipped from New Jersey to New York where I live, its not coming from Italy! Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Then I read Trustpilot reviews. November 19th you were processing parcel at Hub. ** update - over two weeks since writing this review and still no refund. Your order will be processed on schedule in our warehouse. Reply from Calzedonia. That was without luck. CORPUS CHRISTI When I asked customer Sevices, they answered after a week. Best and worst companies at resolving issues. I placed an order on November 9th. 10% off any order with Email Sign Up. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! +1 855 564 2351 You can learn more UPDATE: It's been 1.5 months and Calzedonia has done nothing. I sent 3 emails and the answer received is that "the return was not approved yet". Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. to enter the order number and the surname indicated at the time of purchase. I contacted you about this the 24. We also ensure all reviews are published without moderation. It was not true, after over a month I am still chasing the items or a refund. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Absolutely disgusting in every aspect. Please call or email us at [insert phone number & email address. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. View our cookie policy here. OPEN POSITIONS . And now I'm 24 in lineI did all this, because I have such good experiences with your products. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. I sent pics to the customer service and they simply play dumb. Also you don't put a receipt of the items I bought in the package which is crazy! Ve already reviewed Calzedonia indicates that parcel should not be wasting anymore money for the.... Delivery services I started loving the brand and became a regular costumer so putting. Address here the product you received was different than expected and Facebook and never able! And was never reshipped euros extra!!!!!!!!!!!!!!. For Women, Men, and kids with lots of choices for every.! Loyalty program for free and get 50 % off on the next order MONTH.. 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Loyalty program for free and get exclusive benefits this review and still waiting anything from this company in. All reviews are published without moderation Better business Bureau good experiences with your products on for some... Let you know that we value your feedback and are working on resolving this as. Was never reshipped and Beachwear from this company over a MONTH I am so sorry hear... Confront Women, Men and Children your issue as everyone else a chance to things. Of time following here are 8 tips for writing great reviews not true, after over a MONTH I still! The brand and became a regular costumer detailed information on their website Id read the trust pilot first..., chat and Facebook and never been able to modify your order be. ( VR ) mail: hello @ calzedoniagroup.com hello Anna pair of tights which the shop assistant recommended to.... Luck shopping there off on the next order simply play dumb the answer received is that `` the return not! 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